公共服务数字化转型升级和实现机制研究
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Research on Digital Transformation and Upgrading of Public Services and Implementation Mechanism
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    摘要:

    21世纪是数据信息爆炸式发展的时代,数据充斥着社会全域。在公共服务领域,受公共服务数字化的必然趋势、标准化的溢出效用、数字信息融入等因素的影响,思索如何实现公共服务数字化转型成为服务型政府建设的题中之义。然而,公共服务数字化转型存在供给方式、供给布局与供给扩散的掣肘,使服务数字化转型深受阻碍。提炼服务试行-服务扩散-服务接受阶段为分析框架,着力公共服务数字化转型基点,从数字服务资源的输送、分配与设施的量化控制,自上而下和自下而上的服务扩散路径,加强对数字化服务的接受成效评估等方面入手。以破除公共服务数字化转型的藩篱,推动服务数字化转型与服务型政府建设接榫,助力中国式现代化纵深推进。

    Abstract:

    The 21st century is an era of explosive development of data information, and data is filled with the whole field of society. In the field of public service, the research of public service digital transformation is gradually favored by the theoretical and academic circles. Influenced by the inevitable trend of digitization of public services, the spillover effect of standardization, and the integration of digital information, it has become urgent to think about how to construct the mechanism of digital transformation and upgrading of public services. however, the digital transformation of public service has the constraints of supply mode, supply layout and supply diffusion, which makes the digital upgrading of service deeply hindered. this paper takes "service trial", "service diffusion" and "service acceptance" as the analysis frame. focus on the digital transformation of high-quality public services, from the transport of digital service resources, distribution and quantitative control of facilities; top-down and bottom-up service diffusion paths; strengthen the effectiveness evaluation of digital services. in order to break the barriers of digital transformation and upgrading of public services, promote the connection between digital transformation and high-quality development of services, and help the in-depth advancement of chinese-style modernization.

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丁可.公共服务数字化转型升级和实现机制研究[J].科技与产业,2025,25(06):350-357

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  • 在线发布日期: 2025-04-07
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