In order to clarify the service demand of virtual nursing homes for community residents in Jinan under the background of "Internet + elderly care", and provide countermeasures and suggestions for the construction of virtual nursing homes，based on the Kano model theory, the elderly in urban communities was surveyed through questionnaire survey method, satisfaction ranking and analysis were used to form a priority model of virtual nursing needs. Finally, targeted suggestions are put forward, which has positive significance for the development and construction of virtual nursing homes in urban communities.