基于UGC评论和TSE模型分析的海南旅游游客情感研究
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A Study of Tourist Emotion in Hainan Based on UGC Comments and TSE Model Analysis
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    摘要:

    以知名旅游网站游客2019—2022年对海南旅游文本评论为研究对象,将海南按照地理位置以及代表城市,划分为以琼海为代表城市的东部区域、以三亚为代表城市的南部区域、以儋州为代表城市的西部区域以及以海口为代表城市的北部区域4个区域,运用TSE(旅游情感评估)模型对样本进行分析,获得海南旅游游客的情感表现。运用Gephi对评论的高频词进行提取及游客情感画像。研究发现:游客对海南旅游的评论文本中正面评论占比高,均带有较强的积极情绪;游客均表现出对人文类旅游资源的兴趣,比自然资源更能激发游客的正面情绪;与4个区域中的高频词“文化”相关联的节点之间有很大差异,彼此互不相同。最后结合研究结果,对海南旅游营销提出3点建议。

    Abstract:

    Based on the comments on Hainan tourism texts made by well-known tourism websites from 2019 to 2022, Hainan was divided into four areas according to geographical location and representative cities: Qionghai as the city's eastern region, Sanya as the city's southern region, Danzhou as the city's western region and Haikou as the city's northern region. The TSE(tourism sentiment evaluation) model was used to analyze the samples and obtain the emotional performance of Hainan tourists. Gephi was used to extract the high-frequency words of comments and draw the emotional portraits of tourists. The research find that tourists' comments on Hainan tourism account for a high proportion of positive comments with strong positive emotions. Tourists all show interest in humanistic tourism resources, which can arouse positive emotions of tourists more than natural resources. Nodes associated with the high-frequency word "culture" in the four regions are very different from each other. Combined with the research results, the author puts forward three suggestions for tourism marketing in Hainan.

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徐旋,黄学彬.基于UGC评论和TSE模型分析的海南旅游游客情感研究[J].科技与产业,2023,23(09):184-190

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  • 在线发布日期: 2023-05-29
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