互联网环境下旅游地感知形象评价体系研究——以西安城墙为例
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Research on the Perceived Image of Tourism Destination Based on Internet Content Analysis——Taking Xi'an ancient city wall as an example
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    摘要:

    对西安城墙的游客点评进行了挖掘,借助文本分析工具Rost CM6获取高频特征词,使用SPSS软件对高频特征词的频数分布进行曲线拟合分析,采用扎根理论编码,自下而上探讨了旅游地感知形象评价体系。西安城墙旅游形象感知的高频词呈“长尾”分布,其评价体系是功能性和情感性要素共同作用的结果,由游客服务、交通环境、旅游环境、资源开发、游客体验、景区管理、产品供给以及游客规模为指标构成。

    Abstract:

    How to satisfy tourists’ demand has been an important issue in tourism development management. Tourists’ perception evaluation of destination’s conditions will influence its’ sustainable development. After acquiring internet content of the Xi'an ancient city wall, the paper obtained the high-frequency characteristic words by the tool of Rost CM6. After that, the frequency distribution of the high-frequency characteristic words was analyzed by SPSS. Finally, this paper discussed the information perception and evaluation system of the tourist destination based on the grounded theory. It indicated that the high-frequency words took on "long tail" distribution, and the evaluation system was the interaction of functional and emotional factors. The evaluation system of destination’s information perception was built up by the tourist service, traffic conditions, tourism environment, resource development, tourist experience, scenic management, product supply and tourist scale. This system is aiming at providing tourism managers with reference for shaping the destination image as well as carrying out suitable marketing strategies.

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李娜.互联网环境下旅游地感知形象评价体系研究——以西安城墙为例[J].科技与产业,2017,(09):48-54

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  • 在线发布日期: 2017-10-19
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