With the advent of the floating commission system, business diversification of commercial banks, QFII, securities companies are facing the fierce competition of the hitherto unknown, how to enhance the core competitiveness of enterprises has become a major problem and the urgency of the securities companies in the face of the reality. Based on demonstration of relationship between customer relationship management and customer satisfaction of the securities business department,analysis of the existing problem in the process of the implementation of customer relationship management from the micro perspective, and give reasonable suggestions.